Have you ever gone calling for customer support and hearing the words “Your call is important”, that comes from a pre-recorded, robotic voice? Well, you are alone if you did experience it. Other than that, you may stayed on the phone longer than usual, but in the end not getting a good quality customer support experience. This alone made more people to turn their focus on social media networks. Whenever they do, it is more likely that they are going to seek assistance or voice out their frustrations regarding their experience. According to Socialbakers, online brands received a total of 22 million questions or queries on Twitter and Facebook. Get to know more about this post by checking it source today.
Source: The Globe and Mail
