With all the excitement that social media offers, more businesses are looking to push their message towards their consumers. However, whenever they do so, most of them do not have the understanding as to how most people would react to it. As business see it as a good way to market their product, most consumers see it as a portal for them to post their complaints whenever they are mistreated or if they weren’t satisfied. When these happen, businesses are burned simply because most of them don’t know how to response properly with negative feedbacks. According to social media experts, the first thing that they should do is to address their consumers concerns in a very timely manner. To learn more about this post, go to the source.
Source: Practical Ecommerce
