What are the best practices on social media? As you know, conversations about you and your business may start on social media with or without your effort. Check out the following the tips you can use:
People love talking to people.
The Twitter Feed of your company can have its personality even without advertising any names from your business. If you would let your people in handling funnier and more personal and responsive tweets with social media users, they will appreciate that real people are having a conversation with them and not any faceless entity.
Users believe that utilities are only for emergencies.
Get back to user’s inquiries and concerns in twenty-four hours and not only during outages. People will appreciate you more if you do. Take some time to listen to them, and respond on time. Do not make them think that you’re ignoring them or your fingers are broken.
Read the full story to learn about the best practices you can apply in your social media to improve your presence online and on your users’ mind.
Source: Intelligent Utility