Over the past few years, social media networks seem to have a good reputation when it comes to the services it provides to its users. However, today is all but a different story. Based from the recent report that came out last Tuesday, social media networks customer satisfaction ratings showed too low comparing them to other companies. As it turns out, many online users are somewhat dissatisfied with the services they get from these networks.
The American Customer Satisfaction Index or ACSI holds an annual survey that composes of 70,000 consumers in the United States. The report shows that most online users are concerned with their privacy due to increased proliferation of advertisements they see or get from social media networks like Twitter and Facebook. For more information on this post, go to the source.
Source: The Christian Science Monitor
